Contact Us

Benefit	Contact Information
Customer Service	General benefit questions or claim issues: HMO: 888-893-1572 (English & Spanish), 711 (TTY) PPO CA: 800-676-6976 PPO Out-of-State: 800-861-7214 Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time) Send a secure message
Gallagher	Eligibility, billing, and escalated claim issues: Phone: 800-254-1758, Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time) Email: UniversityServices.GBS.psbp@ajg.com
COBRA	Email: cobraadmin@wexhealth.com
Health Net Dental (DHMO)	Phone: 866-249-2382 Online: DHMO (HMO Dental Plan)
Health Net Vision	Phone: 866-392-6058 Online: PPO Vision Plan
Behavioral Health: Mental Health & Substance Abuse Programs	Phone: HMO: 888-935-5966 CA and OOS PPO: 800-797-7016 Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)
Chiropractic and Acupuncture Benefits	American Specialty Health (ASH) Phone: 800-678-9133, Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time) Online: Find a provider
CVS Pharmacy	Phone: CVS Caremark^® Member Services at 1-866-808-7471 (TTY: 711), 24 hours a day, 7 days a week. Online: Caremark.com Mail: Complete the CVS Caremark^® form below and send it to the address listed on the form. CVS Caremark Form – English (PDF) CVS Caremark Form – En Español (Spanish) (PDF)
Continuity of Care	If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call Member Services for UC members at: Health Net: 800-539-4072 Behavioral Health: 800-663-9355 A representative will help you determine if you're eligible for continuation of care assistance.
Call Health Net from outside the United States	Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes). After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit	Report any fraud or suspected fraud issues at 800-977-3565.
Nurse Advice Line	Log in to Health Net or refer to the back of your Health Net ID card for contact information.