Where to Find Same-Day Health Care
Learn Where to Get Care When You Need It Fast
Your Health Net plan offers lots of options for same-day care
There are times when your doctor isn’t available when you need care fast. And when you know your best same-day care option you can save:
- Time
- Travel
- Worry
If you feel that you are having an emergency, call 911 right away or go to the nearest ER.
The guidelines below can help you make the right choice when you need same-day health care services.
| Compare your needs | Available from the comfort of your home: Telehealth1 (ex. Teladoc) | Available from the comfort of your home: Nurse Advice Line | Options outside of your home: Urgent care (centers) |
|---|---|---|---|
| Visit by phone |  | | Not Available |
| Video from anywhere2 | | Not Available | Not Available |
| 24/7 access | | | Not Available |
| Get prescriptions when medically needed3 | | Not Available | |
| Treat non-emergencies like UTI, allergies, upset stomach, rashes | | Not Available | |
| Receive labs and diagnostics | Not Available | Not Available | 4 |
| Can refer patient to ER | | | |
| Shorter wait times5 | | | |
| Can treat serious conditions (e.g. fractures, stitches, allergic reactions, asthma attacks | Not Available | Not Available | |
| Behavioral health | | Not Available | |
1 Use the Select Telehealth Services Provider found on your ID card for telehealth visits ($0 copayment) to treat many non-emergency common illnesses. Deductible may apply for some plans.
2 Teladoc visits are valid within the 50 U.S. states, Washington DC and Puerto Rico.
3 Access to telehealth services does not guarantee a prescription.
4 Not all urgent care centers offer lab and/or diagnostic services.
5 In 2017, the median ER wait time in California for patients before being admitted as inpatients was more than 5 ½ hours. Information varies by location.
Health Net has teamed up with Teladoc Health to offer you access to telehealth services.6
You can use Teladoc Health to get the care you need when you can't see your Primary Care Physician (PCP). General medical appointments are available 24/7. This includes:
- Pediatrics
- Urgent care
- Women’s health and more
Therapy and counseling appointments are also available weekdays from 7:00 a.m. through 9:00 p.m. (Pacific time). Please call Teladoc Health toll free at 800-TELADOC (800-835-2362). Or, visit Teladoc Health to make your first appointment.
Reach out to a registered nurse – 24 hours a day – and get instant support.
Call the number on your member ID card and get answers to questions about:
- Cold and flu symptoms
- Minor burns
- Minor illness and injury
- Bug bites, stings and more
For non-life-threatening concerns, urgent care centers come in handy. And for the most part they have a lower out-of-pocket cost than an ER visit. Get same-day care for non-emergency illnesses or injuries. Some urgent care centers now provide x-rays and lab tests as well. Urgent care center benefits include:
- After-hours care
- Shorter wait times than an emergency room (ER) as a rule
- No appointment needed
Find an Urgent Care Center near you
Not sure what to do? Call our Nurse Advice Line.
A registered nurse is available to answer your questions – any time, day or night. Just call the phone number below, or on the back of your membership card.
Nurse Advice Line
1-800-893-5597 (TTY 711)
Source: KFF Health News. As ER Wait Times Grow, More Patients Leave Against Medical Advice
6 You may receive services on an in-person basis or via telehealth, if available, from your primary care provider, a treating specialist or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with the service and existing timeliness and geographic access standards required under California law. Any cost share for services received through Teladoc Health (Teladoc) will accrue toward your out-of-pocket maximum and deductible (if your plan has a deductible). By scheduling through Teladoc, you consent to receive services via telehealth through Teladoc. See your health plan coverage document for coverage information and for the definition of telehealth services. You have a right to access your medical records for services received through Teladoc. Unless you choose otherwise, any services provided through Teladoc shall be shared with your primary care provider.
This information is intended for educational purposes only and should not be interpreted as medical advice. Please consult your physician for advice about changes that may affect your health. Health Net of California, Inc.and Health Net Community Solutions, Inc. (Health Net) are subsidiaries of Health Net, LLC. and Centene Corporation. Health Net is a registered service mark of Health Net, LLC.